Key takeaways:
- Controvo connects to 3CX through its own APIs — agentless, no software on client systems
- One dashboard for system health, extensions, backups, licenses, and trunks across your entire portfolio
- Policy engine defines your configuration standard once and enforces it across every system
- ConnectWise PSA integration syncs companies and pushes service tickets bidirectionally
- Supports both 3CX v18 and v20
What Controvo Actually Is
Controvo is a monitoring and management platform built exclusively for 3CX. It connects to your 3CX systems through their own APIs — no agents to install, no client-side software to maintain. Add a system in minutes, and Controvo starts pulling data immediately.
It works with both 3CX v18 and v20.
If you manage 3CX systems for clients, Controvo gives you one place to see all of them, one way to standardize all of them, and one system to enforce that standard automatically. It’s the RMM your phone systems never had.
Connecting Your Systems
Controvo is agentless. You provide API credentials for each 3CX system (read-only works for monitoring; write access enables policy enforcement). Controvo connects through the 3CX API. No software on client systems, no ports to open, no agents to update.
Adding a system takes a few minutes. Once connected, Controvo begins pulling system data and monitoring status.
What You See When You Log In
The dashboard gives you a centralized view of every connected 3CX system:
- System health — up/down status, resource utilization, version info
- Extension counts — registered, active, offline across your entire portfolio
- Backup status — last backup time, failures flagged automatically
- License info — expiration dates with advance warnings
- Trunk status — active trunks and call activity
No more logging into each system individually to check status. No more homegrown scripts to monitor backups. One screen.
The Policy Engine
This is where Controvo goes beyond monitoring.
Define your configuration standard as a policy — call recording settings, backup schedules, extension configurations, whatever matters to your business. Apply that policy to any number of systems.
For new deployments: Assign your policy, click apply. Two minutes later the system matches your standard. No process docs. No hoping your tech followed the steps.
For existing systems: Assign your policy and Controvo shows you a preview of every setting that will change before anything happens. Review the differences, then apply — or just use it as an audit.
For ongoing enforcement: Each policy has a drift response that you control down to the individual setting:
- Notify — get alerted when something drifts from your standard
- Remediate — Controvo automatically reverts the setting
- Both — you get the alert and it’s fixed
A baseline policy for most clients. A stricter one for regulated industries. Different drift responses for different settings. You define the rules — Controvo enforces them.
Security and Access Control
Controvo includes role-based access control, so you decide what each team member can see and do. Immutable audit logs capture every administrative action: permanent, tamper-proof records that no one can edit or delete.
ConnectWise PSA Integration
If you use ConnectWise, Controvo integrates today. Companies, Contacts, and Site information sync one-way from ConnectWise into Controvo. Service Tickets push back from Controvo to ConnectWise. Your 3CX management lives where your business already runs.
Don’t use a PSA? Controvo works standalone, with CSV import and export for reporting, audits, and client reviews.
Who It’s For
Controvo is built for 3CX resellers and service providers who manage multiple 3CX systems for clients. If you’re logging into dozens of separate dashboards, manually enforcing configuration standards, and hoping your team follows the process docs — this is what replaces that.
We’re accepting 20 pilot partners — the pilot is free, with massively discounted pricing at launch. Apply for the pilot or get in touch. We respond personally.