Key takeaways:
- Controvo started as an internal tool — we manage 3CX for our own clients and built what we needed
- No RMM understands 3CX at the extension, trunk, and call recording level
- The pilot includes agentless monitoring, policy engine, drift detection, and ConnectWise PSA integration
- 20 pilot spots, free during the pilot, with direct access to the founding team
Why We Built Controvo
We own a VoIP provider. We manage 3CX systems for our own clients every day. And for years, we dealt with the same problems every 3CX reseller deals with: logging into dozens of separate dashboards, manually enforcing configuration standards, hoping our team followed the process docs exactly every time.
There’s no RMM built for 3CX. Generic RMMs monitor servers and endpoints. They can tell you a server is up but not that call recording is misconfigured on a single extension. So we built one.
Controvo started as an internal tool to solve our own problems. We’ve been using it in production to manage our own 3CX portfolio. Now we’re opening it up.
What the Alpha Proved
During the alpha phase, we used Controvo internally to validate the core capabilities:
- Agentless monitoring — connecting through 3CX’s own APIs, no agents to install or maintain on client systems
- Centralized dashboard — every system’s health, extensions, backups, and license status in one place
- Policy engine — defining configuration standards and applying them across systems in minutes
- Drift detection and remediation — catching settings that drift from your standard and either alerting you or fixing them automatically
The alpha confirmed what we suspected: the biggest time sink for 3CX resellers isn’t troubleshooting complex problems. It’s the repetitive, manual work of keeping systems standardized and monitored — work that a purpose-built platform can handle.
What’s Ready for Pilot
The platform supports both 3CX v18 and v20. Here’s what pilot partners get access to:
Monitoring: Real-time system health, extension tracking across your portfolio, backup status monitoring, license expiration alerts, and resource utilization. All from one dashboard. Learn about custom monitors and alerts →
Policy Engine: Define your configuration standard as a policy. Apply it to new systems in minutes. Audit existing systems against your standard. Set drift responses per setting: notify, automatically remediate, or both. Deep dive into the policy engine →
Security: Role-based access control for your team. Tamper-proof audit logs record every administrative action.
Integrations: ConnectWise PSA integration is live. Companies, Contacts, and Sites sync into Controvo. Service Tickets push back to ConnectWise. CSV import and export for everyone else.
What We’re Looking For
We’re limiting the pilot to 20 partners. The limit is deliberate — we want to work closely with each partner, learn from real-world usage, and build the roadmap based on what actual resellers need.
The best pilot partners are 3CX resellers who:
- Manage multiple 3CX systems for clients
- Feel the pain of manual configuration and monitoring
- Are willing to share honest feedback about what works and what doesn’t
- Want early access and a voice in where the product goes
What Pilot Partners Get
- Full platform access
- Direct line to the founding team, no support queue
- Input on the product roadmap
- Free during the pilot, massively discounted pricing at launch
If you manage 3CX systems for clients and you’re tired of the manual grind, we built this for you. Apply for the pilot program.
