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Controvo

Terms of Service

Effective Date: July 10, 2026

1. Agreement to Terms

These Terms of Service ("Terms") are a legally binding agreement between you ("Customer," "you," or "your") and Controvo LLC ("Controvo," "we," "us," or "our"). By accessing or using the Controvo platform (the "Platform") or website at controvo.com (the "Website"), you agree to these Terms. If you do not agree to any term herein, do not use the Platform or Website.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. In that case, "you" and "your" refer to that entity.

2. Description of Service

Controvo is a cloud-based remote monitoring and management (RMM) platform built for 3CX phone systems. The Platform connects to your 3CX systems through 3CX's APIs and provides centralized monitoring, configuration policy enforcement, drift detection, alerting, and reporting.

We may update, modify, or discontinue features of the Platform at any time. In our discretion, we will provide commercially reasonable notice of material changes that affect your use of the service.

3. Account Registration

To use the Platform, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must notify us immediately if you become aware of any unauthorized use of your account. We are not liable for any loss arising from unauthorized use of your account.

4. Subscription Plans and Billing

4.1 Subscription Plans

Controvo offers two subscription models:

  • Month-to-Month. A recurring monthly subscription with no minimum commitment. Your monthly fee is based on the number of SCs in your portal for each day of the preceding month, which will be billed in arrears on the first of the following month. To cancel, you must provide 30 days' written notice. Because billing is in arrears, you will receive a final invoice on the first of the month following your cancellation for any usage in the prior month.
  • Annual Commitment. A 12-month agreement to maintain a minimum number of simultaneous calls (SC) in exchange for a discounted per-SC rate. Your monthly fee is calculated by multiplying your discounted per-SC rate by the number of SCs in your portal for each day of the month. If your actual SC count exceeds your minimum commitment, you pay for the higher amount at the same discounted rate. Increases to the minimum commitment may be made at any time upon request and may qualify for additional discounts. Decreases to the minimum commitment may only be made at each annual renewal. To cancel, you must provide written notice at least 30 days before the next renewal date. If you do not cancel, the commitment renews automatically for another 12-month term.
  • 60-Day Exit Right (First Annual Term). During the first 60 days of your first annual commitment term, you may exit the commitment for any reason by providing written notice, with no penalty and no obligation for the remainder of the term. Fees for service through your exit date remain due and are calculated in whole months: any partial month of service at the time of exit is billed as a full month. For example, exiting on day 33 of the term incurs two full months of fees; exiting on day 27 incurs one full month. This exit right applies only to your first annual term and does not apply to renewals.

4.2 Billing

All fees are billed on the first day of each month via autopay. Accepted payment methods are ACH bank transfer and credit card. By subscribing, you authorize Controvo to charge your designated payment method on the first of each month for all applicable fees.

All fees are non-refundable except as expressly stated in these Terms. Your billing currency is confirmed at signup.

4.3 Taxes

All fees are exclusive of taxes. You are responsible for all applicable taxes, including sales tax, use tax, value-added tax (VAT), and goods and services tax (GST), excluding taxes based on Controvo's net income. If Controvo is required by law to collect taxes, those taxes will be added to your invoice and you agree to pay them. If you are exempt from any tax, you must provide a valid exemption certificate before the exemption can be applied.

4.4 Failed Payments

If a payment fails (such as due to an ACH return, card decline, or insufficient funds), we will notify you and attempt to collect payment. You have 30 days from the original payment due date to resolve the issue. If payment is not received within 30 days, we will suspend your access to the Platform.

Suspension does not cancel your subscription. Fees continue to accrue during suspension. We will restore access once all outstanding fees are paid in full.

4.5 Price Changes

We may change our pricing with at least 30 days' written notice. For annual commitment customers, price changes take effect at the next renewal. For month-to-month customers, price changes take effect at the start of the next billing period after the notice period.

5. Pilot Program

Controvo may offer a pilot program that provides free access to the Platform for a limited time. Pilot participants are not required to pay during the pilot period.

If a pilot participant converts to a paid subscription at the end of the pilot, they may receive a discount on their subscription, the terms of which will be communicated separately.

We reserve the right to modify or end the pilot program at any time. We will provide reasonable notice before ending the pilot.

6. Acceptable Use

You agree not to:

  • Use the Platform for any unlawful purpose
  • Attempt to gain unauthorized access to the Platform, other accounts, or systems connected to the Platform
  • Interfere with or disrupt the Platform or its infrastructure
  • Reverse engineer, decompile, or disassemble any part of the Platform
  • Copy, distribute, or create derivative works based on the Platform
  • Resell, rent, lease, lend, sublicense, or redistribute access to the Platform without our written consent
  • Use the Platform to build a competing product or service
  • Publish benchmarks or performance comparisons of the Platform without our written consent
  • Circumvent any access controls, rate limits, or usage restrictions
  • Use the Platform to store or transmit malicious code
  • Use the Platform in a way that exceeds reasonable usage or places an unreasonable burden on our infrastructure

We may suspend or terminate your account if we determine, in our reasonable judgment, that you have violated these restrictions.

7. Confidentiality

7.1 Definition

"Confidential Information" means any non-public information disclosed by either party to the other, whether orally, in writing, or electronically, that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes, but is not limited to: Your Data, 3CX system configurations, client lists, business processes, pricing, product roadmaps, technical specifications, and security practices.

7.2 Obligations

Each party agrees to: (a) protect the other party's Confidential Information using at least the same degree of care it uses to protect its own confidential information, and in no event less than reasonable care; (b) use the other party's Confidential Information only as necessary to fulfill its obligations or exercise its rights under these Terms; and (c) limit access to the other party's Confidential Information to employees, contractors, and agents who need to know it and who are bound by confidentiality obligations at least as protective as these.

7.3 Exclusions

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party before disclosure, without restriction; (c) is independently developed by the receiving party without use of the disclosing party's Confidential Information; or (d) is rightfully received from a third party without restriction.

7.4 Compelled Disclosure

If either party is compelled by law, regulation, or court order to disclose the other party's Confidential Information, the compelled party shall provide prompt written notice (to the extent legally permitted) so that the other party may seek a protective order or other remedy. The compelled party shall disclose only the minimum information required to comply with the law, regulation or court order.

8. Your Data

8.1 Ownership

You own all data you provide to or generate through the Platform ("Your Data"), including 3CX configuration data, system health data, and any information imported from your systems. We do not claim ownership of Your Data.

8.2 License to Operate

You grant Controvo a limited, non-exclusive license to use, process, and store Your Data solely to provide and improve the Platform. This license terminates when your account is closed and Your Data is deleted.

8.3 Feedback and Suggestions

If you provide feedback, suggestions, or ideas about the Platform ("Feedback"), you grant Controvo a perpetual, irrevocable, royalty-free, worldwide license to use, modify, and incorporate that Feedback into the Platform or any other product or service without obligation to you. Feedback is not Your Data and is not subject to the confidentiality obligations in Section 7.

8.4 Aggregate Data

We may collect and use anonymized, aggregated data derived from your use of the Platform ("Aggregate Data") for purposes including product improvement, analytics, benchmarking, and marketing, and by using the Platform or Website you specifically consent to this collection and use. Aggregate Data does not identify you, your company, or any of your clients.

8.5 Data Export and Deletion

After cancellation or termination, you have 30 days to request a copy of Your Data. We will provide the data in a standard format within a reasonable time. After the 30-day period, we will delete Your Data from our systems. We may retain Aggregate Data as described in Section 8.4.

8.6 Data Processing

To the extent that Your Data includes personal data subject to applicable data protection laws (such as GDPR or CCPA/CPRA), our processing of that data is governed by our Privacy Policy. If your use of the Platform requires a Data Processing Addendum, please contact us to request one.

8.7 Data Security

We implement industry-standard technical and organizational measures to protect Your Data. The Platform is hosted on Microsoft Azure, which provides enterprise-grade infrastructure security including encryption at rest and in transit. For more detail, see our Privacy Policy.

8.8 Non-Solicitation of Your Clients

Controvo will never use Your Data to market to, solicit, or contact your end clients. Your client relationships are yours. This commitment applies to Controvo and its affiliates, including any affiliated VoIP or telecommunications businesses, and it survives termination of these Terms.

The only exceptions are contact you direct or approve as part of providing the Platform (for example, a support engagement you ask us to join) and contact required by law. Termination of your subscription does not create any right for us to use Your Data for marketing or solicitation.

9. Intellectual Property

The Platform, Website, and all related technology, documentation, and content (excluding Your Data) are the property of Controvo and are protected by applicable intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Platform as described here.

Controvo™ is a trademark of Controvo LLC.

10. Publicity

We may identify you as a Controvo customer and use your company name and logo on our Website, in marketing materials, and in customer lists. If you prefer not to be identified, notify us in writing at any time and we will remove your name and logo within 30 days.

11. Disclaimer of Warranties

The Platform is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Platform will be uninterrupted, error-free, or free of harmful components, or that it will meet your specific requirements.

The Platform monitors and manages 3CX systems based on the configurations and policies you define. You are responsible for verifying that your policies and configurations are appropriate for your environment and compliance requirements.

12. Limitation of Liability

12.1 Liability Cap

To the maximum extent permitted by law, each party's total aggregate liability for all claims arising out of or related to these Terms or the Platform, whether in contract, tort (including negligence), or any other legal theory, shall not exceed the total fees paid or payable by Customer to Controvo during the twelve (12) months immediately preceding the event giving rise to the claim.

12.2 Exclusion of Indirect Damages

To the maximum extent permitted by law, neither party shall be liable to the other for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, even if advised of the possibility of such damages.

12.3 Exceptions

The limitations in Sections 12.1 and 12.2 do not apply to:

  • a party's gross negligence, willful misconduct, or fraud;
  • a party's breach of Section 7 (Confidentiality);
  • Customer's indemnification obligations under Section 13; or
  • Customer's obligation to pay fees due under these Terms.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Controvo, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Platform or the Website
  • Your violation of these Terms
  • Your violation of any third-party rights
  • The configurations, policies, or actions you implement through the Platform or Website

14. Termination

14.1 Termination by You

Month-to-month customers must provide 30 days' written notice to cancel. Because billing is in arrears, a final invoice will be issued on the first of the month following cancellation for any usage in the prior month.

Annual commitment customers must provide written notice at least 30 days before the next renewal date. If notice is not received in time, the commitment renews automatically for another 12-month term. During the first 60 days of the first annual term, annual commitment customers may instead exit the commitment under the 60-Day Exit Right described in Section 4.1, paying for service through the exit date in whole months (a partial month is billed as a full month).

14.2 Termination by Controvo

We may suspend or terminate your account immediately if you breach these Terms, fail to pay fees when due (after the 30-day grace period), or engage in conduct that we reasonably determine is harmful to the Platform, other customers, or our business.

14.3 Effect of Termination

Upon termination, your access to the Platform will cease. You have 30 days from the termination date to request a copy of Your Data (see Section 8.5). Sections 7, 8.1, 8.3, 8.4, 9, 11, 12, 13, 15, and 16 survive termination.

15. Dispute Resolution

15.1 Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration administered in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Marion County, Florida. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

15.2 Waiver of Class Actions

All disputes shall be resolved on an individual basis. You agree to waive any right to participate in a class action, class arbitration, or any other representative proceeding.

15.3 Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law provisions. Any legal proceedings not subject to arbitration shall be brought exclusively in the state or federal courts located in Marion County, Florida, and you consent to the personal jurisdiction of those courts.

16. Export Control and Sanctions

The Platform may be subject to U.S. export control and sanctions laws, including the Export Administration Regulations (EAR) and regulations administered by the Office of Foreign Assets Control (OFAC). You represent and warrant that:

  • You are not located in, and will not use the Platform from, any country subject to U.S. trade sanctions (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine)
  • You are not listed on, and are not owned or controlled by anyone listed on, any U.S. government restricted party list, including the OFAC Specially Designated Nationals (SDN) list
  • You will not use the Platform for any purpose prohibited by applicable export control or sanctions laws

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Controvo regarding the Platform and supersede all prior agreements, representations, and understandings.

17.2 Amendments

We may update these Terms from time to time. When we make material changes, we will update the effective date at the top of this page and may notify you via email and/or a prominent notice on the Website at least 30 days before the changes take effect. Your continued use of the Platform after the changes take effect constitutes acceptance of the updated Terms.

17.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

17.5 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.

17.6 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including natural disasters, acts of government, internet or utility failures, or acts of terrorism.

18. Contact Us

If you have questions about these Terms, please contact us:

Email: info@controvo.com