The Controvo Briefing
Articles on 3CX monitoring, policy enforcement, and scaling multi-system operations with less drift.
Who Builds Custom Tools for 3CX? (2026)
An honest comparison of the companies that build custom 3CX add-ons, integrations, reports and client-facing tools: Evolute I.T., VoIPTools, JEDWare, Call Center Dashboards and Controvo.
- Platform & Growth
Controvo Adds Halo PSA and Autotask PSA Alongside ConnectWise
Halo PSA and Autotask PSA now get the same Controvo integration ConnectWise has: customer sync and 3CX alerts that become tickets in the PSA your team already uses.
Controvo 2 MIN READ - Policy & Automation
Back Up 3CX to the S3-Compatible Storage You Actually Want
Controvo can now send 3CX backups to any S3-compatible object storage, so you choose the vendor instead of taking the default. Validated on Wasabi and Backblaze B2.
Controvo 4 MIN READ - Platform & Growth
DECT Phones Now Live in Controvo, Right Next to Desk Phones
Controvo now manages 3CX DECT base stations and handsets alongside desk phones: one Phones view, one editor, and attach-to-base from the extension itself.
Controvo 4 MIN READ - Platform & Growth
One Search Box for the Whole Fleet: Find Anything, or Ask
Controvo's top-bar search now finds any object across every 3CX system, from extensions to trunks to queues, or answers a question with Controvo AI, from one field.
Controvo 3 MIN READ - Platform & Growth
You Don't Have a 3CX Monitoring Problem. You Have a Delegation Problem.
Monitoring shortens the time before you know a 3CX system broke. It does nothing about what every routine change costs you, and at scale the second number is the bigger one.
Controvo 9 MIN READ - Policy & Automation
How to Back Up 3CX Across Every Customer You Manage
What belongs in a 3CX backup, how long to keep them, where they should live, and the restore problems that only show up when you actually try one under pressure.
Controvo 10 MIN READ - Monitoring & Alerting
The 3CX Partner Portal Is Free. Here's What It Doesn't Do.
The Partner Portal is a good inventory list and a poor monitoring tool. Where the line falls, when free is genuinely enough, and what you're actually buying when you pay for an RMM.
Controvo 8 MIN READ - Monitoring & Alerting
What to Monitor on 3CX When You Manage It for Other People
Which 3CX signals actually predict an outage, what to ignore, how to set thresholds per system, and how to route alerts so a dead trunk becomes a ticket instead of an angry phone call.
Controvo 10 MIN READ