The Tools 3CX Wasn't Designed to Provide
Backups, firmware, call routing, updates, and scheduled tasks, managed across your entire portfolio from one place instead of logging into each system one at a time.
Call-quality issue? Start with the Network Diagnostic Tool.
Run browser-based bandwidth, latency, jitter, packet-loss, and codec checks from the affected network. Results are ungated and ready to copy into a service-desk ticket.
Every System Has the Same Tasks. You're Doing Them One at a Time.
Back up this system. Reboot that phone. Push a firmware update. Check the call routing. Every 3CX reseller does these tasks constantly, each one per-system, per-browser-tab, per-login. At scale, the operational overhead eats your margin.
- Backup failures go unnoticed because nobody checks every system every day
- Security patches take hours to push because each system requires a separate login
- Call routing is invisible, so troubleshooting means clicking through five screens to trace one call
- Firmware updates and phone reboots are manual, per-device operations with no scheduling
Seven Tools. One Platform.
Each tool solves a specific operational problem that every 3CX reseller faces. Together, they replace hours of per-system work with centralized, schedulable, portfolio-wide operations.
Backup Manager
Centralized backup management across every phone system you manage. See what's current, what's stale, and what's never been backed up, then fix it without leaving Controvo.
- See backup status across all systems in one table with relative timestamps
- Run on-demand backups on one or many systems with compression and encryption
- Schedule recurring backups: Daily, Weekly, Monthly, or Custom cron
- Smart file naming with %DATE% and %DATETIME% variables for unique backup names
- Full backup log with execution history, status tracking, and task cancellation
Before Controvo
Log into each system. Check if the last backup ran. Hope the cron job didn't silently fail three weeks ago. Repeat for every system.
With Backup Manager
One table. Every system. Backup status at a glance. Click to backup, schedule to automate. Failures surface immediately with retry support.
Before Controvo
Click through IVRs, ring groups, call queues, and extension settings across five admin screens to trace one call path. Draw it on a whiteboard. Hope you didn't miss a forwarding rule.
With Call Flow Studio
Select a phone system. See every call path as an interactive diagram. Right-click any node to edit its configuration in real time and fix routing issues without leaving the visual. Filter by time of day. Export as PNG.
Call Flow Studio
Visualize how calls route through any phone system as an interactive, editable diagram. SIP trunks, DIDs, IVRs, ring groups, call queues, and extensions are all mapped automatically. Right-click any node to edit its configuration directly from the visual.
- Interactive diagrams generated automatically from live system configuration
- Filter by Office Hours, After Hours, Holidays, or All Hours
- Right-click any node to edit its configuration in real time without switching tabs
- Hide orphan extensions to focus on active routing paths
- Export clean PNG images for documentation, client handoffs, or tickets
Call Logs
Pull call activity from every phone system you manage and answer two questions 3CX can't: where the call routed, and how many minutes the customer used. Flow diagrams, customer rollups, sentiment, and recordings, all in one tool.
- Visual call flow diagram on every call: color-coded legs, animated edges, reason labels like "no answer · 18s"
- Customer Minutes Report rolls talk time up per customer for usage-based billing, without CSV exports or pivot tables
- Queue and ring group performance numbers that attribute forwarded calls correctly, without double counting
- Sentiment, full transcription, and recording playback surfaced inline on every call row
- Multi-PBX CDR export: select multiple systems and export per-PBX files in one click
Before Controvo
Find a call in 3CX and see what it did, but not why. Open five admin screens to trace one routing decision. Pull thirty CSVs to roll minutes up per customer.
With Call Logs
One tool. Every PBX. Visual flow on every call, customer minutes on every report, sentiment and recordings inline.
Before Controvo
Quality data sits anchored to single calls, buried in detail pages. The user complains first. You investigate, find one bad number, and have no trend to point to.
With Call Quality Monitoring
Quality lives where you work. Sort the Extension table by today's data. Catch degradation before the user calls in.
Call Quality Monitoring
Spot a problem handset before the user emails you. MOS, jitter, and packet-loss data surface on the Extension table and inside Call Logs. Start monitoring on any extension in one click, or schedule it across the portfolio.
- Per-extension call quality column on the Extension table, showing today's data at a glance
- Quality reports tied to individual calls inside Call Logs, with date-range views for trending
- Start or stop monitoring from the Phone Systems table, choosing extensions and duration
- Row-level and bulk multi-select actions on the Extension table for targeted control
- Run monitoring now, schedule it for later, or set it to recur
Phone Manager
Manage phone hardware across your portfolio. Push firmware updates and reboot phones on demand, on a schedule, or on a recurring basis, without touching each device individually.
- Update phone firmware across multiple systems from one interface
- Reboot phones on demand or schedule reboots for off-hours
- Create recurring schedules for routine firmware maintenance
- Three execution modes: immediate, one-time scheduled, or recurring
Before Controvo
Firmware updates mean logging into each system, navigating to phones, selecting devices, and pushing updates one system at a time. Reboots are the same per-device drill.
With Phone Manager
Select the phones. Choose update or reboot. Run now, schedule for tonight, or set it to recur weekly. Done.
Update Manager
Push 3CX system updates across your portfolio without logging into each admin console. A two-step wizard makes update selection explicit, so nothing gets pushed by accident.
- Choose which updates to apply per system
- Two-step confirmation wizard prevents accidental pushes
- Full-page view with version distribution charts
Task Scheduler
A central hub for managing every scheduled and recurring task across your phone systems. Create tasks with a step-by-step wizard and monitor execution from a unified log.
- Step-by-step wizard for creating scheduled tasks
- Execution log with table view and two-tab layout
- Daily, Weekly, Monthly, or Custom cron schedules
License Manager
Track every 3CX license you own: active, expired, even keys whose phone system no longer exists. Auto-discovered, never lost. Real-time cash flow and partner-tier analytics included.
- License keys discovered automatically from connected systems
- Real-time cash flow analytics for upcoming renewals
- 3CX partner status tracking and year-end prediction
Built for Resellers Who Manage More Than a Handful
Every tool in Controvo is built with portfolio-scale operations in mind. They are designed for resellers who need to act across 10, 50, or 200 systems in one workflow.
- Multi-system selection: back up, update, or reboot across systems in one operation
- Scheduling built in: on-demand, one-time, or recurring on any tool that supports it
- Role-based permissions: give senior techs full control, limit junior staff to view-only
- Real-time progress tracking with retry support on failures
- Agentless. Connects through 3CX APIs. No software to install on client systems.
Everything Included. No Tiers. No Add-Ons.
Every tool on this page is included for every customer. Proven through a six-month pilot with real MSP partners, and new tools ship almost every week.