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Controvo

Public troubleshooting tool

Start With the Network Path

When a call sounds wrong, this is the first check. Run it from the affected network, see the technical result immediately, and hand clean evidence to the service desk.

First-line VoIP troubleshooting

Follow the call-quality path before you open the ticket.

Run browser-based bandwidth and voice-path checks, see the result immediately, then copy a service-desk-ready summary.

  1. 01Pre-check
  2. 02Test path
  3. 03Result
  4. 04Optional report

Start from the network where the problem occurs.

Use the affected site and connection when possible. The full run takes about two minutes and tests G.711, G.729, and Opus browser traffic.

What to expect

  • No contact information is required to see or export the result.
  • The test uses temporary session credentials held only in this page.
  • Router, firewall, NAT, SIP ALG, and provider routing are outside browser scope.