Monitoring & Alerting
How to keep 3CX systems visible, healthy, and easier to troubleshoot across every client environment.
The 3CX Partner Portal Is Free. Here's What It Doesn't Do.
The Partner Portal is a good inventory list and a poor monitoring tool. Where the line falls, when free is genuinely enough, and what you're actually buying when you pay for an RMM.
- Monitoring & Alerting
What to Monitor on 3CX When You Manage It for Other People
Which 3CX signals actually predict an outage, what to ignore, how to set thresholds per system, and how to route alerts so a dead trunk becomes a ticket instead of an angry phone call.
Controvo 10 MIN READ - Monitoring & Alerting
Which Tool Should You Use to Manage Multiple 3CX Systems? (2026)
An honest, fact-checked comparison of Controvo, Sikurd, PBXMonitor, IPTechView, the 3CX Partner Portal, and general-purpose RMMs for managing multiple 3CX systems.
Controvo 17 MIN READ - Monitoring & Alerting
Always-On 3CX Call Quality Monitoring Across Every Extension
Enable 3CX call quality monitoring in bulk across every extension, set a window or run it indefinitely, and review results in aggregate or per extension.
Controvo 4 MIN READ - Monitoring & Alerting
"Where Did That Call Actually Go?" And the Billing Question You Couldn't Answer Either
Controvo's Call Logs tool shows the visual path every call took and rolls minutes up per customer, so you can answer routing mysteries and bill on usage without spreadsheets.
Controvo 6 MIN READ - Monitoring & Alerting
The Missed License Renewal That Cost a 3CX Reseller a Client
A pilot partner lost a client to a missed license expiration. Others have no insight into their 3CX partner status. The new License Manager solves both.
Controvo 4 MIN READ - Monitoring & Alerting
Your Client's Call Flow Is a Black Box. Now You Can See It.
Controvo's Call Flow Studio turns IVR routing into interactive diagrams. Trace call paths, filter by time of day, right-click to edit, and export as PNG.
Controvo 6 MIN READ - Monitoring & Alerting
Your 3CX Backup Strategy Is Probably a Cron Job and a Prayer
Controvo's Backup Manager gives MSPs centralized, scheduled, and on-demand backup control across every 3CX system, with real-time progress tracking, recurring schedules, and smart file naming.
Controvo 5 MIN READ - Monitoring & Alerting
Controvo's New Dashboard: Customizable Widgets and Drilldowns for 3CX Monitoring
The Controvo dashboard is fully redesigned. Hide what you don't need, drill into gauges to see which systems are driving the numbers, and save your layout per user.
Controvo 2 MIN READ - Monitoring & Alerting
Tracking Leased 3CX Phones Across Every Client Site
You own the phones. You deploy them to client sites. Then you lose track of them. Controvo tracks every phone's last connection and IP across all your 3CX systems.
Controvo 5 MIN READ