Data Deletion

This page explains how to request deletion of your data from Controvo, operated by Controvo LLC. It applies to the Controvo Platform and the Controvo mobile app on Google Play and the App Store.

How to request deletion

1. Email info@controvo.com from the email address you use to sign in to Controvo.
2. Use the subject line Data deletion request.
3. Include your name and the organization your account belongs to.
4. We confirm the request with you, then complete it within 30 days and email you when it is done.

If your account is managed by your employer or MSP, your organization's Controvo administrator can also remove you from the organization.

What we delete

• Your user account and profile, including your name and email address
• Your role assignments and preferences
• Your sign-in connection to Controvo

Sign-in tokens stored by the mobile app stay on your device and are removed when you sign out or uninstall the app.

What we keep, and for how long

• Audit log entries recording actions taken in your organization are kept for the duration of your organization's service agreement, for security and compliance.
• Organization data, such as phone system configuration, belongs to your organization and is not deleted by an individual request. It is retained as described in our Privacy Policy.
• Backups containing deleted data are overwritten within 35 days.
• Records we must keep by law, such as billing records, are kept for the period the law requires.

Questions

Contact info@controvo.com. For more on how we handle data, see our Privacy Policy.