Product Updates
New features, refinements, and shipped work from the Controvo team — written for the partners actually using it.
Controvo Adds Halo PSA and Autotask PSA Alongside ConnectWise
Halo PSA and Autotask PSA now get the same Controvo integration ConnectWise has: customer sync and 3CX alerts that become tickets in the PSA your team already uses.
- Platform & Growth
DECT Phones Now Live in Controvo, Right Next to Desk Phones
Controvo now manages 3CX DECT base stations and handsets alongside desk phones: one Phones view, one editor, and attach-to-base from the extension itself.
Controvo 4 MIN READ - Platform & Growth
One Search Box for the Whole Fleet: Find Anything, or Ask
Controvo's top-bar search now finds any object across every 3CX system, from extensions to trunks to queues, or answers a question with Controvo AI, from one field.
Controvo 3 MIN READ - Platform & Growth
We Work the Hours Our Partners Work
A hundred partner video calls, features finished after midnight, and a lead dev posting screenshots at 1:11 AM. What full-time work on a 3CX platform actually looks like from the inside.
Controvo 6 MIN READ - Platform & Growth
Stop Hunting Through Docs. Ask the Knowledge Base.
Controvo's Knowledge Base now has an AI assistant. Ask a how-to question in plain language and get an answer grounded in the actual articles, with links to the guides it came from.
Controvo 4 MIN READ - Platform & Growth
One Less Password: Sign In to Controvo With Microsoft 365
Controvo now supports Microsoft 365 single sign-on. Turn on one org-wide toggle and your team signs in with their 365 accounts, while your Controvo roles still control who can do what.
Controvo 4 MIN READ - Platform & Growth
Controvo Goes Generally Available August 1
Controvo opens to everyone on August 1, after three years of building, a six-month pilot, and an independent penetration test. Pilot signups are still open until then.
Controvo 5 MIN READ - Platform & Growth
3CX's Let's Encrypt Change Needs a Cert Fix on Every PBX. We Made It One Click.
When 3CX's Let's Encrypt change required a manual parameter edit on every PBX, Controvo added a one-click bulk action to renew SSL certificates across all your systems.
Controvo 4 MIN READ - Monitoring & Alerting
Always-On 3CX Call Quality Monitoring Across Every Extension
Enable 3CX call quality monitoring in bulk across every extension, set a window or run it indefinitely, and review results in aggregate or per extension.
Controvo 4 MIN READ - Platform & Growth
3CX Retired the Welcome Email Button. We Brought It Back.
A recent 3CX UI update retired the Welcome Email button. One of our pilot partners told us they still needed it, so we rebuilt it inside Controvo. The smartphone QR code is next.
Controvo 6 MIN READ